Contact & Official Channels

To ensure your account safety and prevent communication interception, please utilize exclusively our authorized support channels.

1. Authorized Communication Channels

• Telegram Bot Support: Access real-time support commands directly within @accforsale_bot by sending /support <your message> or /paysupport <order_number> <message>.
• On-Site Order Ticket System: Authenticated customers can raise and track support tickets directly inside /account/orders/{order_id}.
• Dedicated Telegram Support Handle: Listed dynamically inside the /help command of our verified bot.

2. Anti-Impersonation & Security Alert

Scammers and impostors frequently operate deceptive accounts mimicking popular digital stores.

• NEVER Disclose Secrets: Official acc.forsale staff will NEVER ask for your cryptocurrency private key, wallet seed phrase, email password, or delivered account credentials.
• No Direct Message Sales: We never initiate unsolicited direct messages offering special discounts, off-platform escrow, or direct wallet transfers.
• Verify Bot Username: Confirm that the Telegram handle matches exactly @accforsale_bot before entering messages.

3. Operating Hours & Service Level Agreement (SLA)

• Technical Desk Shifts: Our engineering and customer support team operates 7 days a week from 07:00 to 23:00 UTC.
• First Response Time: Routine order queries and payment confirmations are addressed within 15 to 45 minutes.
• Complex Investigations: Detailed technical diagnostics involving upstream platform logs or replacement provisioning are finalized within 2 to 12 hours (maximum 24 hours).

4. How to Structure Your Inquiry for Instant Help

When opening a ticket, include:

1. Your exact 26-character Order ID.
2. A concise description of the observed behavior.
3. The exact error text or redacted screenshot showing the platform message.