Warranty and Replacement Policy

acc.forsale applies an objective, evidence-based warranty framework designed to protect buyers from pre-existing delivery defects while maintaining operational integrity.

1. Warranty Scope and Duration

• Initial Inspection Window: Every digital product variant includes an explicit inspection guarantee (typically 24 to 48 hours from the exact moment of delivery, as indicated in the product specifications).
• Coverage Objective: The warranty guarantees that the provided account or license is valid, unblocked, and accessible as described upon initial delivery.

2. Qualifying Warranty Conditions

A replacement or store credit adjustment is granted under the following circumstances:

• Invalid Credentials: Login username or password fails upon the very first authentication attempt.
• Pre-Existing Checkpoints/Bans: The account is found to be suspended, locked, or subjected to identity verification prior to delivery.
• Specification Discrepancy: Stated parameters (such as registration year range, geographical region, or account tier) materially differ from the delivered deliverable.

3. Excluded Scenarios (Non-Covered)

Warranty coverage is strictly voided under the following conditions:

• Post-Delivery Restrictions: Account suspensions, phone-verification checkpoints, or password resets triggered after the customer has successfully logged in and commenced user activity.
• Proxy/Environment Mismatch: Logging in through blacklisted data center proxies, abusive VPN endpoints, or dirty browser profiles known to trigger platform fraud filters.
• Bulk Automated Spamming: Utilizing delivered accounts with aggressive automated mass-action scripts, scrapers, or spam tools.
• Credential Sharing: Disclosing passwords or session tokens to unauthorized third parties or unverified online bots.

4. Evidence Submission Standards

To ensure rapid resolution and protect customer security:

• Required Details: Provide your Order ID, exact timestamp of the failed login, and original error message text.
• Redaction Rule: Attach screenshots only when text description is insufficient. NEVER submit unredacted passwords, 2FA secret seeds, or private keys in support messages.
• For detailed instructions, refer to our published Evidence for Warranty Requests Guide.

5. Remediation Process

1. Direct Replacement (Priority): If verified, support provisions a fresh 1:1 replacement from identical or superior inventory within 2 to 12 hours.
2. Store Credit / Refund: If replacement stock is depleted or unavailable, the full purchase value is credited to your customer balance or refunded via USDT.